We are shaping the future of travel.

Flying Carpet, the digital destination management portal, is developed by AirlinePros, the leading GSA, with over 70 airline clients and 60 offices worldwide. The portal redefines how destinations are marketed and experienced by promoting amazing destinations, sightseeing and adventure activities, and exploring culture and exotic traditions.

We have a requirement for a business-cum-test analyst with the following key job responsibilities and qualifications. 

Job Responsibilities

• Collaborate with stakeholders to understand their needs and gather detailed business requirements.
• Propose and design technical and process solutions that meet business needs and objectives.
• Develop and document business process models to illustrate current and future states.
• Work with IT and other departments to implement solutions and ensure they align with business goals.

- Identify, document, and track defects and work with developers to resolve them.

- Execute test cases, test plans and ensure the product application meet functional and UI/UX requirements.

- Execute thorough testing to ensure product quality.

- Contribute to continuous improvement of the testing process.

• Creating and maintaining user manual and standard operational procedure with version.

Requirement

• Experience – 5+ years
• Graduate in any discipline. (Preferably in IT, BA or Travel)
• Strong analytical and problem-solving skills
• Experience with business process modeling and documentation tools.
• Knowledge of project management methodologies and tools.

Job location: Kochi, Kerala

Employment Type: Full-time

Apply online by filling out the form below, or email your resume to careers@flyingcarpet.travel.

Flying Carpet, the digital destination management portal, is developed by AirlinePros, the leading GSA, with over 70 airline clients and 60 offices worldwide. The portal redefines how destinations are marketed and experienced by promoting amazing destinations, sightseeing and adventure activities, and exploring culture and exotic traditions.

We have a requirement for a UI/UX Designer and Content Manager with the following key job responsibilities and qualifications. 

Job Responsibilities

UI/UX Design:

• Collaborate with the development team to enhance the user interface (UI) and improve user experience (UX) of our booking platform.
• Work on the UI/UX for both the web and mobile app, ensuring a consistent and user-friendly experience across devices.
• Create design prototypes, wireframes, and user flows based on the evolving needs of the application.
• Ensure responsive and mobile-friendly designs.
• Maintain a consistent visual identity across the platform.

Content Updates & SEO:

• Regularly update and manage content on the booking portal.
• Ensure content is up-to-date, accurate, and aligned with our SEO strategy.
• Optimize website content for search engines (SEO), including meta tags, keywords, and image alt-text.
• Collaborate with the content team to upload blog posts, travel guides, or promotional materials.
• Assist in creating banners and promotional graphics when necessary.

Web Analytics & Optimization:

• Monitor website performance using web analytics tools (e.g., Google Analytics) and provide insights for improving design, navigation, and user experience.
• Identify areas of improvement for conversion rates, page loading speeds, and user engagement.

Requirement

• Proven 3+ years experience as a web designer, preferably in e-commerce or booking platforms.
• Diploma, Graduate Degree, or relevant certification in a UI/UX Designing.
• Proficiency in web design tools such as Figma, Adobe XD etc.
• Solid understanding of HTML, CSS, Bootstrap, SASS and experience with basic content management systems (WordPress or custom platforms).
• Basic understanding of SEO principles and how to implement them in web content.
• Strong portfolio showcasing UI/UX skills, responsive design, and previous web projects.
• Ability to manage time efficiently and handle multiple tasks with minimal supervision.
• Excellent communication skills, able to work effectively in a remote setting.

Valuable Additional Skills

• Experience working with booking engines or travel portals.
• Familiarity with content management systems (CMS), such as WordPress.
• Familiarity with designing tools like adobe illustrator, photoshop etc.
• Basic understanding of JavaScript and JavaScript libraries like react.js environments (helpful but not required).

Job location: Kochi, Kerala

Employment Type: Full-time

Apply online by filling out the form below, or email your resume to careers@flyingcarpet.travel.

Flying Carpet, the digital destination management portal, is developed by AirlinePros, the leading GSA, with over 70 airline clients and 60 offices worldwide. The portal redefines how destinations are marketed and experienced by promoting amazing destinations, sightseeing and adventure activities, and exploring culture and exotic traditions.

We have a requirement for a Fraud Analyst and Chargeback Specialist with the following key job responsibilities and qualifications. 

Job Responsibilities

• Work independently to monitor & research customer payment records, utilizing various tools and work queues to investigate and validate transactions.
• Monitor Questionable credit card usage not authorized by the owner.
• Reviewing account activities continuously to detect potential frauds.
• Investigate the claims made by the card holder, requesting additional documentation and information from customers to help identify discrepancies and/or eliminate suspicion. Take steps to identifying where fraud may occur and tracing important digital information as necessary.
• Communicating potential fraud threats, discussing evidence from a case and examining why a fraud event may have occurred and present their evidence to customers and inform them about the next steps of a fraud claim process.

• Recommend which fraud cases to follow: If there's enough evidence to support a claim, recommend such cases to pursue. Otherwise, with minimal evidence decide against pursuing a case or delay starting one until they can gather more information.
• Prepare evidence for charge back cases: such as create reports that summarize the key points of evidence findings and streamline large-scale pieces of information, like a series of sales receipts from multiple months.  Present information that improves the company’s case against others by providing valuable evidence and insights into a client's fraud claim. Provide summaries and detailed analysis, risk, causes and proposed action plan to address issue. Corrective action may include mitigating potential loss or changes in company practices or procedures.

• Draft professional correspondence to chargebacks and formal complaints.

• Reconcile chargeback claim discrepancies to validate accuracy of payments according to department guidelines.

• Find and block fraud perpetrators: identify potential fraud perpetrators and minimize their impact on a business's financial status. 

• Identify any individuals committing fraud and block them from accessing a company's services. Blocking procedures may also include preventing these individuals from using your online portals or credit services.

• Create reports about these individuals, share them with personnel in a business and provide extra training about avoiding fraud situations, plus how to identify potentially fraudulent activity.

• Make recommendations to streamline or enhance existing policies/procedures, stay ahead of continuously evolving fraud practices, and further protect guest data.

• Monitor retrieval and chargeback activity daily, determining the most appropriate course of action to minimize loss and exposure because of the activity.

Qualifications

• Experience - 5+ years

• Graduate in any discipline.

Other Expectations

• Adept at navigating through various scenarios and being solution-oriented during conflict resolution. Willing to apply excellent customer service skills while having difficult conversations with customers.
• Ability to thrive in a team environment, working closely with peers to analyze fraud trends, explore innovative ways to reduce risk, and make recommendations on rules adjustment with fraud tools.
• Collaborates with counterparts including banks, merchants, peers, and other internal teams to detect fraud and eliminate risks within the organization.
• The position will require the reviewing of complex/unique situations regarding underwriting, chargeback and fraud pattern with senior staff in order to make recommendations in regard to these situations
• Good Communication Skills
• Other duties as assigned.

Job location: Kochi, Kerala

Employment Type: Full-time

Apply online by filling out the form below, or email your resume to careers@flyingcarpet.travel.

Flying Carpet, the digital destination management portal, is developed by AirlinePros, the leading GSA, with over 70 airline clients and 60 offices worldwide. The portal redefines how destinations are marketed and experienced by promoting amazing destinations, sightseeing and adventure activities, and exploring culture and exotic traditions.

We have a requirement for a Pricing Support Executive with the following key job responsibilities and qualifications. 

Job Responsibilities

1. Monitoring and maintaining pricing control settings and modify as per instructions.

2. Prepare competition pricing reports on a regular basis for circulation to various stakeholders.

3. Monitor competitor and market activity and give regular updates to the reporting managers.

4. Responsible for maintaining and updating various internal databases and prepare required MIS reports.

5. Assist the pricing manager in trouble shooting queries and complaints which are forwarded to the department.

6. Interact with other teams as and when required to provide/obtain data and assist in testing.

7. Manage the admin module and accurately monitor and adjust the fees and other parameters as required by the management from time to time.

Qualifications

1. Experience - 1 to 3 years

2. Graduate in any discipline.

3. At least one year work experience in a travel agency ticketing role using Amadeus.

4. GDS certification (Amadeus). Proficiency in a second GDS (Galileo/Sabre) will be an advantage.

5. Additional certifications in Data Analytics is desirable.

Requirement

1. Ability to interpret data and prepare reports from MS Excel/My SQL with minimal supervision.

2. A systematic and disciplined mindset with the capability to undertake repetitive tasks with minimal errors.

3. A demonstrable interest in commercial aviation and world geography.

4. Willingness to work rotating shifts across time zones and weekends / holidays.

5. Be prepared to multitask and complete assigned responsibilities on schedule.

Job location: Kochi, Kerala

Employment Type: Full-time

Apply online by filling out the form below, or email your resume to careers@flyingcarpet.travel.

Flying Carpet is a destination marketing and travel fulfilment portal, offering travellers a one-stop shop to discover and book their dream travel experiences. We work with national tourism organizations, airlines, hotels, and other travel suppliers to showcase their offerings and connect them with a global audience.

We are seeking a dynamic and result-oriented person to work with Flying Carpet’s leadership and manage our marketing efforts and develop Flying Carpet’s brand awareness globally. You will be responsible largely for leading the development and execution of comprehensive branding and digital marketing strategies that drive traffic, engagement, and bookings for Flying Carpet, as well as our valued partners and clients.

Responsibilities

• Develop and implement a comprehensive and vertically integrated worldwide marketing strategy in conjunction with our global partners.
• Lead and manage a team of marketing professionals while coordinating and managing market specific campaigns conducted by local partners and their local marketing teams for Flying Carpet and its clients.
• Conduct market research and competitor analysis with local teams to identify trends and opportunities for Flying Carpet, local partners and clients.
• Develop and implement data-driven digital marketing campaigns across various channels, including SEO, SEM, social media marketing, email marketing, and content marketing for Flying Carpet, as well as its partners and clients.
• Analyse marketing performance metrics and identify areas for optimization and improvements for ongoing and new campaigns.
• Ensure consistency in the use of branding colors and elements across collaterals as per the brand manual and see to it that the same is followed.
• Collaborate with internal departments such as sales, product, and customer service to align marketing efforts with the company’s overall business goals.
• Develop and manage digital marketing budgets, maximizing return on investment for Flying Carpet, its partners and clients.
• Stay current with the latest digital marketing trends and technologies, and implement innovative strategies for lead generation and customer acquisition.
• Manage client microsites with our product team for our Corporate Clients, including national tourism organizations, airlines, hotels, and other travel suppliers. These microsites will leverage partner content and offer seamless travel booking features for Flying Carpet’s portal and microsite visitors.
• Foster and maintain strong relationships with travel industry partners and influencers.

Qualifications

• Bachelor’s degree in Marketing, Communications, or a related field. An MBA would be an added advantage.
• Minimum 7 years of experience in marketing with a focus on digital and social media for e-commerce preferably in the travel industry or similar industry.
• Proven track record of success in developing and executing successful digital marketing campaigns across multiple channels (SEO, SEM, Social Media, Email Marketing, etc.).
• Experience working with B2B and B2C marketing strategies.
• Strong understanding of travel and tourism marketing.
• Excellent communication, collaboration, and leadership skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Data-driven approach to marketing with a strong analytical mind.
• Fluency in English; additional languages a plus.

We offer a competitive salary and benefits package, including

• Opportunity to work in an international environment
• Be part of a passionate team dedicated to travel and e-commerce
• Work with a team at the forefront of travel technology