Posted 3 months ago

Flying Carpet, the digital destination management portal, is developed by AirlinePros, the leading GSA, with over 70 airline clients and 60 offices worldwide. The portal redefines how destinations are marketed and experienced by promoting amazing destinations, sightseeing and adventure activities, and exploring culture and exotic traditions.

We have a requirement for a Fraud Analyst and Chargeback Specialist with the following key job responsibilities and qualifications. 

Job Responsibilities

  • Work independently to monitor & research customer payment records, utilizing various tools and work queues to investigate and validate transactions.
  • Monitor Questionable credit card usage not authorized by the owner.
  • Reviewing account activities continuously to detect potential frauds.
  • Investigate the claims made by the card holder, requesting additional documentation and information from customers to help identify discrepancies and/or eliminate suspicion. Take steps to identifying where fraud may occur and tracing important digital information as necessary.
  • Communicating potential fraud threats, discussing evidence from a case and examining why a fraud event may have occurred and present their evidence to customers and inform them about the next steps of a fraud claim process.
  • Recommend which fraud cases to follow: If there’s enough evidence to support a claim, recommend such cases to pursue. Otherwise, with minimal evidence decide against pursuing a case or delay starting one until they can gather more information.
  • Prepare evidence for charge back cases: such as create reports that summarize the key points of evidence findings and streamline large-scale pieces of information, like a series of sales receipts from multiple months.  Present information that improves the company’s case against others by providing valuable evidence and insights into a client’s fraud claim. Provide summaries and detailed analysis, risk, causes and proposed action plan to address issue. Corrective action may include mitigating potential loss or changes in company practices or procedures.

  • Draft professional correspondence to chargebacks and formal complaints.

  • Reconcile chargeback claim discrepancies to validate accuracy of payments according to department guidelines.

  • Find and block fraud perpetrators: identify potential fraud perpetrators and minimize their impact on a business’s financial status. 

  • Identify any individuals committing fraud and block them from accessing a company’s services. Blocking procedures may also include preventing these individuals from using your online portals or credit services.

  • Create reports about these individuals, share them with personnel in a business and provide extra training about avoiding fraud situations, plus how to identify potentially fraudulent activity.

  • Make recommendations to streamline or enhance existing policies/procedures, stay ahead of continuously evolving fraud practices, and further protect guest data.

  • Monitor retrieval and chargeback activity daily, determining the most appropriate course of action to minimize loss and exposure because of the activity.

Qualifications

  • Experience – 5+ years

  • Graduate in any discipline.

Other Expectations

  • Adept at navigating through various scenarios and being solution-oriented during conflict resolution. Willing to apply excellent customer service skills while having difficult conversations with customers.
  • Ability to thrive in a team environment, working closely with peers to analyze fraud trends, explore innovative ways to reduce risk, and make recommendations on rules adjustment with fraud tools.
  • Collaborates with counterparts including banks, merchants, peers, and other internal teams to detect fraud and eliminate risks within the organization.
  • The position will require the reviewing of complex/unique situations regarding underwriting, chargeback and fraud pattern with senior staff in order to make recommendations in regard to these situations
  • Good Communication Skills
  • Other duties as assigned.
Job location: Kochi, Kerala
Employment Type: Full-time

Apply online by filling out the form below, or email your resume to careers@flyingcarpet.travel.

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