Flying Carpet – Travel Agent Rules & Policies
Last updated: 25/02/2026
These Agent Rules & Policies (the “Rules”) govern participation in the Flying Carpet Travel Advisors’ One-Stop Shop (“TOSS”) Program. These Rules are incorporated by reference into, and form part of, the Flying Carpet TOSS Agreement entered into between Flying Carpet Inc. (“FCT”) and the Agent.
Capitalized terms not defined herein have the meanings given in the TOSS Agreement.
1. Definitions
- Agent / Travel Advisor: An entity authorised under a valid TOSS Agreement to access and use the Portal.
- Booking: A reservation made through the Portal for travel services on behalf of a Customer.
- Consumed Booking: A Booking fully utilised in accordance with the relevant supplier’s rules.
- Void Booking: A Booking that is cancelled, refunded, reversed, charged back, disputed, fraudulent, non-compliant, or otherwise not fully consumed.
- Commission Sheet: The incentive plan, commission schedule, or portal-based commission logic issued by FCT from time to time.
- Customer: The end user for whom the Agent makes a Booking.
- Portal: The Flying Carpet booking platform at www.flyingcarpet.travel (or any successor URL).
- Sanctioned Booking: Any Booking that may violate applicable sanctions, export controls, or restricted-party or territory rules.
2. Agent Onboarding & Account Access
2.1 Eligibility
The Agent must be duly licensed, legally registered, and authorised to operate as a travel agent in its applicable jurisdiction and must maintain such status throughout participation in the TOSS Program.
2.2 Credentials & Responsibility
Portal access credentials are personal to the Agent. The Agent is solely responsible for safeguarding credentials and for all activity conducted under its TOSS Account, whether by the Agent or any sub-user.
2.3 Sub-Users
The Agent may invite employees or representatives as sub-users. The Agent remains fully responsible and liable for all acts, omissions, and compliance failures of sub-users as if they were the Agent’s own.
2.4 Suspension
FCT may suspend or restrict Portal access where reasonably necessary to prevent misuse, fraud, compliance breaches, anticipated breach, financial exposure, or material operational risk. Suspension does not waive FCT’s other rights.
3. Booking Rules
3.1 Customer Authorisation
Bookings may be made only in response to a genuine customer request and with the Customer’s full knowledge and express consent. The Agent must be able to evidence such authorisation upon reasonable request, including for audits, chargebacks, or regulatory inquiries.
3.2 Accuracy of Information
The Agent is responsible for ensuring that all passenger, itinerary, contact, and payment details entered into the Portal are complete, accurate, and consistent with Customer instructions. Errors or omissions may result in supplier penalties, booking failure, or loss of commission.
3.3 Supplier Rules
All Bookings are subject to applicable supplier terms, fare rules, restrictions, and cancellation policies. The Agent must communicate these to the Customer prior to confirmation and may not modify, waive, or override them.
3.4 Prohibited Practices
The Agent shall not engage in fraud, misrepresentation, misuse of the Portal or systems, unauthorised supplier contact, or public statements implying authority beyond its role.
Without limitation, the Agent shall not:
- make speculative, fictitious, duplicative, or test bookings;
- manipulate fares, availability, pricing, or booking flows; or
- structure bookings to circumvent supplier rules, commercial limits, or commission eligibility.
4. Group Bookings
Bookings involving more than nine (9) passengers, or otherwise classified as group travel by the relevant supplier, must not be processed through the Portal without prior coordination with the Flying Carpet Customer Support Team and compliance with FCT’s instructions.
FCT reserves the right to cancel any unauthorised group booking. The Agent shall be responsible for all resulting costs, cancellation fees, penalties, debit memos, or losses arising from such unauthorised processing.
5. Cancellations, Refunds & Modifications
Cancellations and modifications are governed by supplier rules and fare conditions.
Where refunds are processed by FCT, the Agent must pass refunded amounts to the Customer promptly and in full, unless otherwise instructed.
FCT may issue direct refunds to Customers where required to mitigate financial, regulatory, or reputational risk.
6. Commissions & Incentives
6.1 Commission Framework
FCT shall pay the Agent sales commissions strictly in accordance with the applicable Commission Sheet. The Commission Sheet governs eligibility, calculation methodology, thresholds, settlement timing, and exclusions and may be amended by FCT from time to time.
Any amendments shall apply prospectively and shall not affect commissions earned on bookings completed prior to the effective date of such amendment.
6.2 Nature of Commission and Service Fees
FCT pays sales commissions only, strictly in accordance with the applicable Commission Sheet or incentive plan.
The Agent may charge Customers separate service or booking fees, provided such fees are clearly disclosed, separately identified as imposed by the Agent (and not by FCT), and remain the sole responsibility of the Agent for invoicing, collection, remittance, taxation, and accounting.
6.3 Conditions Precedent to Payment
No commission shall be payable unless and until the Agent has:
- provided accurate and complete banking details;
- provided valid and current tax documentation; and
- accrued commissions exceeding USD 50 (or equivalent) within a rolling twelve-month period.
6.4 Eligibility
Commissions are payable only on a booked or consumed basis (as specified in the Commission Sheet) and only for Bookings made through the Portal and expressly covered by the incentive plan.
No commission is payable for Void Bookings, off-Portal bookings, bookings involving excluded suppliers or products, non-compliant activity, or any other bookings or circumstances not eligible for commission under the applicable Commission Sheet or as otherwise determined by FCT in accordance with these Rules.
6.5 Statements & Payment Timing
Commission statements shall be issued every Wednesday for the preceding week, and commission payments shall be made every Friday for the preceding week and/or upon achievement of the applicable target thresholds in accordance with the agreed incentive program, by electronic funds transfer, subject to satisfaction of all applicable conditions.
6.6 Currency & Transfer Fees
Commissions are calculated and paid in USD. Where currency conversion is required, a reputable published buying rate will apply. FCT bears outgoing transfer fees; the Agent bears incoming or intermediary fees.
6.7 Adjustments & Recovery
FCT may withhold, offset, reverse, or recover commissions due to refunds, chargebacks, taxes, debit memos, supplier adjustments, or compliance issues.
6.8 Disputes
The Agent must dispute commission statements within five (5) business days of receipt. Failure to do so constitutes acceptance. Disputes will be investigated in good faith.
7. Rate Use & Non-Disclosure
Rates, fares, incentives, and related commercial information made available through the Portal may be used solely for purposes of performing under the TOSS Program.
The Agent shall not disclose such information to suppliers or third parties except where strictly necessary to complete a Booking or where expressly authorised by FCT in writing.
8. Chargebacks & Debit Memos
The Agent is fully responsible for all chargebacks arising from bookings made through its account, including the chargeback amount and any associated processing fees, penalties, or costs.
FCT may, at its discretion, use reasonable efforts to contest a chargeback. If unsuccessful, the Agent shall promptly reimburse FCT for all related amounts.
The Agent is also responsible for all debit memos issued in connection with its bookings. FCT may deduct such amounts from commissions payable or paid.
9. Taxation
The Parties shall ensure appropriate tax treatment of transactions under this Agreement in accordance with applicable law.
The Agent shall not assume supplier status for tax purposes, issue misleading invoices, mischaracterise the arrangement, or correspond with tax authorities regarding Portal transactions without prior consultation with FCT.
Where law requires Portal-level tax remittance, FCT shall remit such taxes as applicable and provide reasonable confirmation upon request.
The Agent shall notify FCT within twenty (20) days of any tax inquiry relating to Portal bookings and shall cooperate in any investigation. Payments to FCT are exclusive of VAT or similar taxes, which shall be borne by the Agent where applicable. The Agent remains liable for taxes arising from its own representations, invoicing, or collection of charges.
10. Customer Support & Complaints
The Agent shall provide first-line customer support for all Bookings and shall act professionally and with reasonable care and diligence. Any matters that cannot be resolved by the Agent using reasonable efforts must be escalated to FCT through the support channels specified in the Flying Carpet TOSS Account.
Complaints relating to the Agent’s conduct, fees, or representations remain the Agent’s sole responsibility.
11. Payment Security & PCI Compliance
The Agent must comply with PCI-DSS and applicable payment security laws. Cardholder data may be used only for authorised booking purposes and retained only as long as necessary.
Any suspected or actual security incident must be reported to FCT immediately.
12. Data Protection & Privacy
Each party acts as an independent data controller. Personal data may be processed only for legitimate booking-related purposes and in compliance with applicable data protection laws.
Material data protection breaches constitute a material breach of these Rules.
13. Sanctions & Restricted Activity
The Agent and its representatives shall comply with all applicable economic sanctions and export control laws, including those administered by OFAC and other relevant authorities, and shall implement reasonable screening measures to prevent prohibited transactions.
The Agent shall not engage in or facilitate any booking involving a restricted or sanctioned person, entity, or territory, or otherwise expose FCT to sanctions risk. The Agent shall promptly notify FCT of any actual or suspected sanctions issue and cooperate in any related investigation.
FCT may refuse, suspend, or cancel any Sanctioned Booking without commission. Any non-compliance with this clause constitutes a material breach and may result in immediate termination.
14. Intellectual Property
All Portal content, systems, and branding are owned by FCT. Use is limited, non-exclusive, non-transferable, and revocable upon breach.
15. Promotional Activity
The Agent is granted a limited, non-exclusive, non-transferable right to use FCT’s approved promotional materials, trade names, logos, and marketing content solely for the purpose of promoting bookings through the Portal and strictly in accordance with FCT’s branding guidelines and instructions.
The Agent shall not modify, misuse, sublicense, or create derivative materials based on FCT content without prior written consent.
Upon suspension or termination of the Agreement, the Agent shall immediately cease all use of FCT branding and, upon request, return or permanently destroy all promotional materials in its possession or control.
16. Insurance
The Agent shall maintain commercially reasonable professional liability (E&O) insurance appropriate to its operations and provide evidence upon reasonable request.
17. Monitoring & Compliance
FCT may monitor Portal usage and request information reasonably required to verify compliance with these Rules and applicable laws.
18. No Authority / No Agency
The Agent has no authority to bind FCT, suppliers, or affiliates and shall not represent otherwise. No partnership, joint venture, or agency relationship is created.
19. Post-Termination Obligations
Upon termination or suspension, the Agent must immediately cease Portal use and branding and cooperate on refunds, chargebacks, disputes, audits, and compliance matters relating to prior Bookings.
20. Records & Audit
The Agent shall retain complete and accurate booking and payment records for five (5) years and provide access upon reasonable request for audit, compliance, or dispute resolution.
21. Supplier Disruptions
FCT is not responsible for supplier acts or omissions, including cancellations, schedule changes, service failures, or force majeure events. Customer remedies are governed by supplier rules.
22. Fraud, AML & Regulatory Cooperation
The Agent shall promptly cooperate with FCT, payment providers, card schemes, and regulators in fraud prevention, chargeback investigations, sanctions screening, and lawful requests.
23. System Misuse & Security
The Agent shall not scrape, probe, reverse engineer, interfere with, or impose disproportionate load on the Portal or its infrastructure.
24. Brand & Public Conduct
FCT branding may be used only as authorised. The Agent shall not make misleading, inaccurate, or disparaging public statements regarding FCT, the Portal, or suppliers.
25. Relationship to Agreement
These Rules supplement the TOSS Agreement. In the event of conflict, the TOSS Agreement prevails unless expressly stated otherwise.
26. Contact
Questions may be directed to agencyadmin@flyingcarpet.travel.